Frequently Asked Questions

What’s a kWh?

kWh is short for kilowatt-hour, which is the unit measure of electricity consumption.
A kWh is 1 kilowatt of power being used for 1 hour.
A kilowatt is 1,000 Watts.
So, a kWh is the amount of electricity that would be consumed by ten 100-watt bulbs being on for 1 hour.

Can someone get hold of my utility bills in Welectricity and use them for some devious purpose?

No. Welectricity does not keep or store your actual bills. We only store some limited information from your bill, so there’s no danger of that.

How does a user get to be in My Network?

You can invite any Welectricity user to be a friend. If a user accepts and they (1) live in the same place (country or zip code) AND (2) have a similar profile, then Welectricity automatically adds them to your network. That means you will be able to compare their consumption with yours.

Can I see the consumption of users who are not in my network?

No. The users in your network are those living in the same area as you do and with a similar household profile. So, you can compare your consumption with theirs.
People outside your network are those living elsewhere, or those with a different household profile, or both. Their consumption wouldn’t really be comparable to yours.
But, if you’re just curious, you can ask them about their consumption. There’s 2 ways to do that: (1) click on their underlined username to send a direct message, or (2) just type a message in the discussion.

Why isn’t there any information about the cost of my electricity?

Welectricity is here to help you reduce your overall electricity consumption – and a unit of consumption (a kWh) at your house is directly comparable with a kWh at someone else’s house.
But, in some areas and countries there are different prices for a kWh (which may be supplied by different utilities), or there are different prices for using electricity at different times of day. So, two households using the same amount of kWh may see a different cost.
And, in some other countries, the electricity bill includes a fuel surcharge, which varies based on the price of crude oil on the world market. If crude oil prices went down and a household’s consumption went up, it’s still possible for their bill (cost) to have gone down!

What if I don’t have all my bills for a year?

Don’t worry, just enter the bills that you have. You’ll catch up as time goes on.

Why aren’t there any Goals & Plans on my dashboard?

That’s because your consumption, based on the last bill you entered, is heading down. That’s great! But, you should still have a look at what the consumption of others in your network is.